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- Keshav Ram Singhal
krsinghal@rediffmail.com
keshavsinghalajmer@gmail.com
Blog on 'Quality Concepts and ISO 9001: 2008 Awareness' at http://iso9001-2008awareness.blogspot.in

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Friday, September 30, 2016

Checklist for ISO 9001:2015 QMS


Checklist for ISO 9001:2015 QMS

I have designed a literature 'Checklist for ISO 9001:2015 QMS'. The objective of this literature is to train people and create awareness in order to implement ISO 9001:2015 QMS, carrying out initial survey and carrying out audit (including internal audit). 'Checklist for ISO 9001:2015 QMS' literature (soft copy) is sent by email to the outstation participant. This literature contains more than 350 checklist questions by which you can assess the health of a quality management system (QMS). Sufficient space is provided to mention your compliance notes and remarks. This literature is useful for ISO 9001:2015 QMS Implementation, Initial Survey and Audit Purpose including Internal Audit.

Contents of this literature are as under:

# 01 - Checklist Questions - This section contains 351 questions
# 02 - Internal Audit - A Requirement of ISO 9001:2015 QMS Standard - This section describes internal audit requirements in a summarized form
# 03 - Guidelines for auditing management systems - This section describes overview of ISO 19011:2011 standard
# 04 - Principles of auditing - This section mentions six principles of auditing
# 05 - Don't raise nonconformities against people !!! - This section provides an important guidance for improving the system
# 06 - Adding value to the audit - This section provides valuable tips for the benefit of the auditor including internal auditor, by which the auditor can add value to the audit
# 07 - Information - Training Handbook on 'ISO 9001:2015 QMS Awareness'

If you are interested to see the Preview of this literature, please send an email to keshavsinghalajmer@gmail.com mentioning that you are interested to see the Preview of 'Checklist for ISO 9001:2015 QMS'.

With best wishes,

Keshav Ram Singhal



Monday, September 12, 2016

"ISO 9001:2015 QMS Awareness" Distance Learning Training to Management and Engineering students


"ISO 9001:2015 QMS Awareness" Distance Learning Training to Management and Engineering students

Enhance knowledge.

"ISO 9001:2015 QMS Awareness" Distance Learning Training is available to Management (MBA/BBA) and Engineering (Be/BTech/MTech) students residing in India. Students are allowed a discount of 50% contribution on the Training Handbook. This is available for a limited period up to 30 September 2016. Please CLICK HERE to know the details on the Training Handbook.



Best wishes,

Keshav Ram Singhal


Thursday, September 8, 2016

Today's Tweets #09.09.2016


Today's Tweets #09.09.2016

"ISO 9001:2015, self-assessment (SWOT analysis) may be good to determine internal-external issues. Consider all positive/negative factors."

"ISO 9001:2015, self-introspection is good way to determine internal and external issues. Consider all positive and negative factors."



Wednesday, September 7, 2016

External and internal issues of an organization


External and internal issues of an organization

ISO 9001:2015 QMS standard requires determining external and internal issues that are relevant to the organization's purpose and the organization's strategic direction and that affect the organization's ability to achieve the intended results of the QMS. I have posted an article 'Understanding the organization and its context' at this blog that provide an understanding on the standard's requirements and the suggested method to determine external and internal issues.

In this connection, note given at the end of the requirements of clause 4.1 is relevant. We should understand three basic points - (i) Issues may be positive and/or negative factors/conditions. (ii) External issues may arise from external environment that can be from legal, technological, competitive, market, cultural, social and economic environments. (iii) Internal issues are issues that an organization's people face in the organization due to internal environment. These are the issues related to values, culture, knowledge and performance of the organization.

Some external issues may relate to:

- Government regulations that affect the organization's performance,
- Changes in law that has an impact on the organization,
- Economic shifts in the organization's markets,
- Competition the organization is facing,
- Events (such as business fairs, customers meet etc) that may improve or affect corporate image of the organization,
- Changes in technology (yet not adopted by the organization),
- What others (external interested parties) require from the organization, such as bankers requires timely submission of statement related to hypothecated goods, customer requires timely delivery of the product/service etc.

Some internal issues may relate to:

- Accountability of the people working in the department/ organization - whether defined or not, whether defined adequately or not,
- Coordination with different groups/people/departments in the organization,
- Performance,
- Monitoring of activities,
- Allocation of individual tasks/responsibilities/job specifications,
- Formal reporting relationships,
- Grouping of people/department/processes,
- Communication,
- Delegation of authorities,
- Availability of the procedure for the activity performance, measurement, monitoring, evaluating,
- Product/service offerings,
- Organizational structure (needs changes),
- Policies,
- Assets (such as facilities, property, equipment, technology etc.),
- Capabilities of people,
- Information system within the organization,
- Relationship of people within the organization,
- Organization's culture,
- Standards/industry guidelines/business model adopted by the organization and its awareness among people within the organization,
- Habits of people, such as late coming, leaving early, taking frequent leave from work etc.

Internal context may be anything within the organization that may influence the way in which the organization manages its internal issues.

Best wishes,

Keshav Ram Singhal

For details on the Training Handbook on 'ISO 9001:2015 QMS Awareness', please CLICK HERE.