Nonconformity simply means non-fulfillment of a requirement. You, as an internal auditor, is interested to find out nonconformities for which you may be in search of non-fulfillment of requirements. While carrying out system audits (such as, ISO 9001:2015 QMS audits), don't raise nonconformities against people, rather raise nonconformities against process and system. If your audit looks out for human error issues and mentions them in your audit report, then you will unnecessarily become a targeted critic of organization's people and you will be stamped as 'fault finder', not a proactive auditor who looks for strengthening the quality management system. Looking for a person at fault and mentioning the same in the report is a blame game that should be stopped. There are a few occurrences that issues are caused by people. Faults are more likely to lie with the system/process/procedure and here you have an opportunity to report the non-conformity for improvement.
When you observe a nonconformity, do not see who is responsible. Rather consider why and what caused the problem or nonconformity.
With best wishes,
Keshav Ram Singhal
For details on the Training Handbook on ISO 9001:2015 QMS Awareness, please CLICK HERE
Thanks.
No comments:
Post a Comment